Incoming SSH connections will fail if running Sophos Home v10.0.1a1 + MacOS 11 Big Sur We have identified a possible root cause for this issue. Expected fix to come out on 2021. Expected fix to come out on 2021. With macOS 11, also known as Big Sur, Apple has removed the ability to install macOS profile configurations from the command-line. This ability was previously a core feature of macOS' enterprise. MacOS Big Sur After twenty years of macOS 10 (or Mac OS X), over 15 dot releases, Apple has announced that macOS Big Sur will be called macOS 11. Sporting a full overhaul of the operating system’s graphical design, it’s fair to say that macOS is being iOSified. MacOS Big Sur is the newest version of Apple’s operating system, bringing a big upgrade in terms of design as well as improved security and privacy features.Unveiled at the 2020 Worldwide Developers Conference (WWDC) in June, macOS Big Sur is the newest version of Apple’s operating system, bringing not only a big upgrade in terms of design but improved security and privacy features as well.
[NEWS7604] ESET support of macOS Big Sur (11)
Latest information
We will continue to update this article with the latest information about macOS Big Sur (11) support in ESET products.
macOS Big Sur 11.0.1 (formerly known as macOS 10.16) was released on November 12, 2020.
macOS Big Sur 11.1 was released on December 14, 2020.
ESET security products compatible with macOS Big Sur 11.0.1 are:
Norton Antivirus Big Sur
- ESET Endpoint Security for Mac 6.10.460.1 and later
- ESET Endpoint Antivirus for Mac 6.10.460.1 and later
- ESET Cyber Security 6.10.460.1 and later
- ESET Cyber Security Pro 6.10.460.1 and later
- ESET PROTECT Cloud Live Installer for Mac 1.0.808.0 and later
- ESET Management Agent
- ESET Full Disk Encryption for Mac
Does it work with Big Sur 11.1 and later?
Yes, ESET products for Mac are compatible with macOS Big Sur 11.1 and later.
Do ESET products for Mac work on Macs with ARM processors?
- ESET Cyber Security and ESET Cyber Security Pro version 6.10.600.0
- ESET Endpoint Antivirus and ESET Endpoint Security version 6.10.900.0
Known issues for the latest version
- An application-specific firewall rule is affecting all traffic over the associated protocol.
For more information about this issue, visit our dedicated knowledgebase article.
Earlier macOS support
If you are not planning on upgrading your Mac to Big Sur, version 6.10 of ESET products fully support macOS 10.12 to macOS 10.15, and all features are functional.
How to keep your computer protected
To keep your computers protected by ESET, we advise you to upgrade your ESET product to version 6.10 before upgrading your computers to macOS Big Sur.
Operating System support
| ESET Product version | macOS 10.15 and earlier support | macOS Big Sur support | Release plan |
|---|---|---|---|
| 6.9 | Full support | Not supported | Released |
| Business - 6.10.300.1 Home - 6.10.333.0 | Full support | Supported - missing features:
| Released |
Home - 6.10.400.1 | Full support | Supported - missing features:
| Released |
Home - 6.10.460.1 | Full support | Supported - missing features:
| Released |
| Full support | Full support Support for Apple M1 chip using Rosetta 2 in addition to existing Intel support | Released on 25 February 2021 | |
| Business - 6.10.900.0 | Full support | Support for Apple M1 chip using Rosetta 2 in addition to existing Intel support | Released on 30 March 2021 |
If you have upgraded your Mac to the beta version of macOS Big Sur and you have ESET product version 6.9 and earlier, your computer will not be protected, and you will receive the following message:
Unsupported macOS version
This ESET product does not support your current version of macOS 10.16.
In this case, we recommend that you upgrade your ESET product to version 6.10 and keep it updated to regain the missing features right after their release.
ESMC agent is supported on macOS Big Sur, and you will receive product status in ESMC. However, because ESET products for Mac version 6.9 are not supported on Big Sur, you will receive the following status:
The product is installed but it is not running
Your Macs will display the following message:
Sophos Antivirus Big Sur
Unsupported macOS version
This ESET product does not support your current version of macOS 10.16.
In this case, we recommend that you upgrade your ESET product to version 6.10 and keep it updated to regain the missing features right after their release.
Upgrade ESET endpoint products using one-click action in ESMC 7.
You upgraded your ESET product to version 6.10 on Mac with macOS 10.15 and earlier and upgraded to macOS Big Sur.
System extensions need to be allowed manually. You will receive the following warning dialogs:
For detailed instructions on how to allow system extensions visit our Knowledgebase article: Allow system extensions for your ESET product for Mac.
After allowing system extensions, you will also need to allow full disc access for your ESET product to work correctly. You will receive the following warning dialog:
For detailed instructions on how to allow full disc access visit our Knowledgebase article: Allow full disk access for your ESET product for Mac 6.10 and later.
After allowing system extensions and full disc access, your ESET product is functional.
Due to version 6.10 limitations mentioned earlier in this article, you will also receive notification about the missing functionality.